DPD Local

I would like to make a complaint about one of your workers. The van was parked in the middle of Bingham road; the registration of the van is E073xvP. When the van reversed down the road, my car was behind. I beeped the horn three times so I could get into a space and the van could pass. The driver reversed up to the side of my car, wound down his window, and started to be abusive.

I said, 'I moved out of your way.' I asked him to carry on so we could continue our journey. He responded with, 'What is your problem?' Understandably, I responded.

I then asked for the contact details for the company and his name. I moved his wing mirror and the bottom of the glass fell out. He claimed I had broken the mirror glass, but the glass may have already been broken before. I put the glass back onto the mirror and suggested we move further up the road, but he wouldn't budge.

Other road users were also asking the driver to move his van out of the middle of the road because the road is narrow, but he refused. I was hesitant to give my details when he asked for proof and to see my bank card, which I declined. Instead, he provided a number to the company and showed me the website's number.

The driver's name was Seun Adenosine.

05 Nov 2024. A DPD courier came here, took a photo of the door, did not ring the bell and left!!!

It's disgraceful.

Then DPD sent an email saying "we are sorry we missed you" and added a photo of the door! It's infuriating.

06 Nov 2024: DPD sent the same courier. My friend was waiting. My friend asked why he didn't ring the bell the day before.

We needed to know the reason for future reference. After all, we don't work for DPD. The courier said "because there was no flat number". But there is no flat number on the parcel!

And there is no flat number in our address either! We live in a Victorian house which has been converted to three flats. The flats have no number. We receive regular deliveries from Amazon (sometimes more than one deliver in a day) .

Never a problem. UPS is okay (they fail to do their job sometimes) and DHL is excellent. DPD is a disgrace. I remember that DPD was very good many years ago.

Change of management, I guess, is the reason for the sharp decline of DPD.

The parcel was an iPhone 16 Pro with 512 GB (£1,300 on Apple UK) for my partner. He is a news cameraman and use iPhone for his work. He was going to sell his iPhone 14 Pro on the 06 November but now it will take at least a week as the phone is on its way back to SKY.

SKY promised to send it again using the services of a different company. The prices for the iPhone P14 Pro (about £400) are going down fast and we already lost good £50 thanks to DPD's courier with little intelligence and zero initiative.

If people could choose the courier then DPD would be out of business.

SKY might even cancel the contract seeing the phone has not been delivered.

That will be a nightmare.

DPD's extremely poor service is affecting people's lives. Shame on DPD.

ordered some tools which I need for work. Usual 1 hour time slot.

Then at 10.30 the app didnt update. When at 6pm I started the chat now I was told it wasnt lost, but couldnt tell me where it was. Then tried calling, I do think knowing the definition of lost escaped the person I spoke to also. She advised me they cant contact the driver while driving, I offered her lots of footage of drivers on their phones delivering parcels I have captured on my ring doorbell.

She then explained that they can call the depot if there is a problem. Having one of their drivers swearing in Polish in one clip and various languages spoken in many others, perhaps the depot has moved, that would explain the poor delivery service having to cross the English Channel every day. Then she went on to explain my delivery would depend on how many parcels are on the van. I tried to explain I was delivery 27 and the driver delivered 26 at 10.30 which again I think she struggled the concept of time , especially the 7 hour gap between his last delivery and me being on the phone to her.

At that point she said that she could do nothing else to help, I asked that using the word else would imply that she had actually helped in some way? She hung up.

Usual DPD, usual parcel company but that god it wasnt Royal Mail.

It wouldnt be here for a month. Its not like I had anything better to do with my day and the delay in getting my tools will have a knock on effect to my weekend.